Support is available to customers who have currently licensed software (already installed), a valid maintenance agreement, and have been trained on the product. Services provides assistance to users who need help installing their products or need product training.
Please click on the appropriate link below to use Lawson Self-Service Tools and to report or inquire on your issues.
MyLawson.com (formerly support.lawson.com and Tellus)
Port of VasTech (used by former VasTech customers)
Technical Support for former HealthVision customers:*
Clinical Portal
Enterprise Exchange, Consumer & Clinical Portals and Connectivity
Please call 1-877-268-1161 or email customercare@lawson.com
MediSuite
Please call 1-800-463-4430 or email support@lawson.com
MediAR: mediarsupport@lawson.com
CloverLeaf Integration Applications
Please call 1-469-420-2525 or email techsupport@lawson.com.
Consumer Portal
Please call 1-877-268-1161 or email customercare@lawson.com
* In January 2010, Lawson acquired Healthvision, Inc to build-out our Lawson Healthcare portfolio of products. As we complete our integration, the same support team who supported Healthvision’s products continues to do so today. You should continue to use the same support channels you have been using, whether it is online, phone support, or through your customer representative. Support phone numbers and support email remain the same.
In the coming months, we will plan to make available the complete features within MyLawson.com. As we progress through the integration of Healthvision Support within Lawson Support we will provide advance notice to you about any changes. Please continue to work with Healthvision Support as you did before the acquisition.